Return and Refund Policy

Last updated: July 27, 2026

Because each product is made specifically for you after your order is placed, we generally do not accept returns or exchanges for buyer’s remorse, incorrect sizing, incorrect color selection, or other ordering mistakes.

Please carefully review the product description, sizing information, color selection, shipping address, and order details before completing your purchase.

Damaged, Defective, or Incorrect Products

We want you to be completely satisfied with the quality of your order. If your product arrives damaged, contains a manufacturing defect, has a significant printing error, or is materially different from what you ordered, please contact us within 30 days of delivery.

To help us resolve the issue, please provide:

• Your order number
• A description of the problem
• Clear photographs showing the entire product
• Close-up photographs clearly showing the damage, defect, or printing error
• A photograph or video showing all affected products together when multiple items have the same issue

Once the issue has been reviewed and approved, we will provide either:

• A replacement at no additional cost; or
• A refund for the affected product

The appropriate resolution will be determined based on the circumstances of the order and the nature of the issue.

You do not need to return a damaged or defective product unless we specifically request that you do so.

Incorrect Size, Color, or Product Selection

We do not offer returns, exchanges, replacements, or refunds when a customer:

• Orders the wrong size
• Selects the wrong color
• Selects the wrong product or design
• Changes their mind after ordering
• No longer wants the product
• Provides an incorrect or incomplete shipping address

All products are made to order, so returned merchandise cannot be restocked or resold.

Please consult the sizing chart provided on the product page before ordering. Product measurements and fit can vary between styles.

Printing and Product Variations

Minor variations in color, print placement, sizing, and appearance may occur as part of the manufacturing process.

For direct-to-garment printed products, print placement may vary by up to approximately 0.5 inches. Minor placement differences within this tolerance are not considered manufacturing defects.

Colors may also appear slightly different in person because of differences in screens, lighting, fabric, materials, and printing methods.

Lost, Delayed, or Unsuccessful Deliveries

Shipping delays caused by carriers, severe weather, holidays, customs processing, or other circumstances outside our control do not automatically qualify for a refund.

If tracking shows that your order was delivered but you cannot locate it, please:

1. Check around the delivery location.
2. Ask members of your household or neighbors.
3. Contact the shipping carrier.
4. Contact us if the package still cannot be located.

If delivery was unsuccessful because the shipping address provided during checkout was incorrect, incomplete, or inaccessible, a replacement may require an additional payment for production and shipping.

Depending on the circumstances, we may also be able to provide a partial refund instead of a replacement.

How to Report an Issue

Please contact us at support@truerepublicco.com within 30 days of delivery.

Include your order number and all requested photographs or videos. Claims submitted without sufficient evidence may be delayed or denied.

We recommend keeping the product and its packaging until your claim has been resolved.

Approved Refunds

When a refund is approved, it will be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account depends on your bank, credit card company, or payment provider.

Original shipping charges are generally nonrefundable unless the entire order was damaged, defective, incorrect, or otherwise eligible for a full refund.

Exceptions Required by Law

Nothing in this policy is intended to limit any consumer rights that cannot legally be waived under applicable federal, state, provincial, or local law.

By placing an order with us, you acknowledge that you have reviewed and agreed to this Return and Refund Policy.