Shipping policy

Shipping Policy

Effective date: July 27, 2026

Thank you for shopping with True Republic Co. This Shipping Policy explains how orders are produced, processed, shipped, and delivered.

Because our products are made to order, production time must be added to the shipping time shown for your selected delivery method.

Order Processing and Production

Most products are created specifically for you after your order is placed. Our products may be manufactured and shipped by third-party print-on-demand fulfillment partners, including production providers within the Printify network.

Most orders are produced and shipped within 2–7 business days after being submitted for production.

Production may take longer because of:

  • High order volume
  • Holidays and peak shopping periods
  • Product or material availability
  • Large orders
  • Production-provider capacity
  • Quality-control inspections
  • Reprints required to meet quality standards
  • Severe weather or other unexpected disruptions

Business days do not include Saturdays, Sundays, or recognized holidays.

Production and delivery dates are estimates and are not guaranteed.

Estimated Shipping Times

After production is complete, estimated shipping times are generally:

United States

  • Economy shipping: Approximately 4–8 business days
  • Standard shipping: Approximately 2–5 business days
  • Priority shipping: Approximately 2–3 business days when available
  • Express delivery: Approximately 2–3 business days, including production, for eligible products and destinations

International Orders

  • Standard international shipping: Approximately 10–30 business days
  • Priority international shipping: Approximately 3–5 business days when available

Not every shipping method is available for every product, production provider, or destination. The available methods and shipping charges will be displayed during checkout.

International delivery may take longer because of customs clearance, local carrier delays, regional restrictions, or other circumstances outside our control.

Shipping Charges

Shipping charges are calculated and displayed during checkout.

Shipping costs may depend on:

  • Delivery destination
  • Product type
  • Number of items ordered
  • Fulfillment location
  • Shipping method
  • Package size or weight

Products in the same order may be produced at different facilities. When this happens, separate shipping charges may apply, and the products may arrive in multiple packages.

Any free-shipping promotion is subject to the requirements displayed with that promotion.

Multiple Packages

Products within the same order may be manufactured by different production providers or at different facilities.

As a result:

  • Products may arrive on different dates;
  • You may receive more than one package;
  • Each package may have a separate tracking number; and
  • One product may arrive before the remaining products in your order.

Receiving only part of your order does not necessarily mean that an item is missing. Please review all tracking information provided with your shipping confirmation.

Order Tracking

When tracking is available, you will receive a shipping-confirmation email containing your tracking information after the package has been transferred to the carrier.

Tracking information may take several business days to update after a shipping label is created. Some carriers do not scan packages immediately when they collect them, and the first update may not appear until the package reaches a regional sorting facility.

A limited number of shipping services may not include end-to-end tracking.

Please ensure that the email address entered during checkout is accurate so that you receive order and shipping notifications.

Shipping Address Requirements

You are responsible for providing a complete and accurate shipping address.

Before completing your purchase, carefully verify:

  • Recipient’s full name
  • Street address
  • Apartment, suite, building, or unit number
  • City
  • State, province, or region
  • Postal or ZIP code
  • Country
  • Email address
  • Telephone number when required

International customers should provide a valid telephone number because it may be required by the carrier or customs authority.

We are not responsible for delivery problems caused by an incorrect, incomplete, outdated, or inaccessible shipping address provided by the customer.

Address Changes

Please contact us immediately at support@truerepublicco.com if you need to change your shipping address.

Address changes are not guaranteed. Once an order has entered production or has been prepared for shipping, the address may no longer be changed.

Changing the destination country after production begins is generally not possible.

If an order must be reproduced or reshipped because the customer submitted an incorrect address, the customer may be responsible for additional production and shipping charges.

P.O. Boxes

Delivery to a P.O. box is generally recommended only for orders shipped within the United States.

P.O. box deliveries may experience delays or other delivery issues. Customers are responsible for confirming that the ordered product will fit inside the selected P.O. box.

Express delivery is not available to P.O. box addresses. Orders submitted with an express method and a P.O. box address may be changed to standard shipping.

P.O. box delivery may not be supported for certain products, providers, countries, or destinations.

International Orders

International orders may be subject to:

  • Customs duties
  • Import taxes
  • Value-added tax
  • Brokerage fees
  • Handling charges
  • Local postal charges
  • Other governmental assessments

Unless expressly stated during checkout, these charges are not included in the product price or shipping charge.

The recipient is responsible for paying customs duties, import taxes, and other charges imposed by the destination country.

We do not control customs authorities and cannot predict the amount of any duties, taxes, or processing fees.

Customs processing may delay delivery. Refusing to pay required customs charges may cause the shipment to be returned, abandoned, or destroyed.

Delivery Delays

Estimated delivery dates are not guaranteed.

Delivery may be delayed because of:

  • Carrier disruptions
  • Severe weather
  • Natural disasters
  • Customs inspections
  • Labor disputes
  • Holiday demand
  • Transportation interruptions
  • Incorrect address information
  • Regional service limitations
  • Government actions
  • Events outside our reasonable control

We are not responsible for delays caused solely by shipping carriers, customs authorities, or events outside our control. However, we will make reasonable efforts to help investigate significantly delayed shipments.

Lost Packages

A package may be considered lost when it has not been delivered within:

  • 30 calendar days for domestic U.S. or regional European Union orders; or
  • 45 calendar days for international orders.

Please contact us within seven days after the applicable period ends so that we can investigate the shipment and preserve eligibility for a replacement or refund.

Before contacting us, please:

  1. Confirm that the shipping address on your order is correct.
  2. Review the tracking information.
  3. Contact the local carrier or post office.
  4. Check whether the package is being held for pickup.
  5. Ask household members, neighbors, building staff, or property management whether they accepted the package.

When an eligible package is confirmed lost and the customer did not provide an incorrect address, we may provide a replacement or refund in accordance with our Return and Refund Policy.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Check around the delivery location, including porches, side doors, garages, mailrooms, and secure package areas.
  2. Ask household members, neighbors, building staff, or property management.
  3. Allow up to two additional business days, as some carriers mark packages delivered shortly before final delivery.
  4. Contact the shipping carrier using the tracking number.
  5. Contact us at support@truerepublicco.com if the package still cannot be located.

A tracking status showing successful delivery to the address provided during checkout may limit our ability to issue a free replacement or refund.

We are not responsible for theft or loss that occurs after a package has been successfully delivered to the address supplied by the customer, except where otherwise required by law.

Failed Delivery and Returned Packages

A package may be returned to the sender because of:

  • An incorrect or incomplete address
  • An inaccessible delivery location
  • Multiple unsuccessful delivery attempts
  • Failure to collect a package from a pickup location
  • Refusal to pay customs charges
  • An unrecognized recipient
  • Carrier or customs restrictions

Packages returned to a fulfillment provider may not be stored or automatically reshipped.

If a package is returned because of an error made by the customer, the customer may be responsible for the cost of producing and shipping a replacement.

Please contact us before attempting to return a product to the address shown on the shipping label. The address on the label may belong to a production or return-processing facility that does not accept customer-authorized returns.

Shipping Restrictions

We reserve the right to restrict or cancel delivery to certain addresses, countries, regions, military addresses, P.O. boxes, parcel lockers, or other destinations when:

  • The product cannot legally be shipped there;
  • A carrier does not serve the destination;
  • The fulfillment provider does not support the destination;
  • Required recipient information is missing;
  • Shipping restrictions apply; or
  • Delivery presents an unreasonable risk of loss or failure.

If we cannot fulfill an order because of a shipping restriction, we will contact you and issue an appropriate refund for the affected product.

Expedited Shipping

Selecting a faster shipping method does not necessarily shorten standard production time unless the checkout option expressly states that production is included.

Priority shipping generally speeds up delivery after production but does not guarantee expedited manufacturing.

Express delivery is available only for certain products and destinations and must be selected when the order is placed.

Holiday Shipping

Production and delivery times may be longer during holidays and peak shopping periods.

Orders placed near a holiday are not guaranteed to arrive before that holiday unless we expressly provide a written delivery guarantee.

We recommend placing holiday orders as early as possible.

Incorrect or Missing Products

If your package arrives with an incorrect product or an item is missing after all packages have been delivered, contact us within 30 days of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • A photograph of the products received
  • A photograph of the shipping label
  • Photographs of the packaging when relevant

Approved claims will be handled in accordance with our Return and Refund Policy.

Contact Us

For questions about shipping, tracking, or delivery, contact:

True Republic Co.
Doing business as: True Republic Co.
Website: https://truerepublicco.com
Email: support@truerepublicco.com
Mailing address: 9450 Pinecroft Dr., #9133, The Woodlands, Texas 77387

Please include your order number when contacting us so that we can assist you more efficiently.